The AI Playbook for Customer Experience

383 are bringing together a practical and insight-packed webinar exploring how leading brands are using AI to revolutionise customer experience. From smarter digital journeys and personalised website design to more intuitive engagement across digital customer touch points.

Hear from industry leaders who are already putting AI to work in their CX strategies, and walk away with:

  • Actionable insights you can apply immediately

  • A curated list of the most impactful AI tools for CX, marketing, and digital design

  • Real-world examples of AI driving measurable results

  • Whether you're in marketing, product, UX, or digital leadership, this webinar will give you the clarity and inspiration to move from experimentation to transformation.

Event details

Zoom

Wednesday 17 September

10 -11am

Our expert host

Sukhi Dehal

Founder of 383

Sukhi Dehal is the founder of 383, a digital product studio helping ambitious brands create better customer experiences through strategy, design, and technology. Over the past decade, he’s led 383 from a small startup to a team of specialists united by a shared drive: to build meaningful digital products that deliver real impact.

Under Sukhi’s leadership, 383 are recognised experts in applying AI to solve customer experience challenges, most notably through CustomerVoiceAI, their proprietary SaaS tool that synthesises customer data in seconds, and their AI Discovery Workshop, which helps teams rapidly identify where automation and AI agents can free up time to focus on the moments that truly matter.

More expert panelists to be announced...

Are you?

This session is designed for senior digital and product leaders, as well as anyone responsible for shaping or measuring digital customer journeys. Whether you’re driving CX strategy, leading product teams, optimising UX, or overseeing digital transformation, this webinar will give you practical insights into how AI can unlock value across the customer experience.

You’ll get the most from this session if you’re:

-A digital or product lead looking to scale customer-centric innovation

-A marketing or CX leader exploring how AI can drive efficiency and growth

-A UX or service designer focused on building smarter, more personalised journeys

-A decision-maker tasked with proving the ROI of your digital investments

Why attend

In just one hour, you’ll leave with a clear and actionable understanding of how to apply AI across your digital customer experience strategy.

Expect to walk away with:

-A practical framework for identifying high-impact AI opportunities

-A curated list of the best AI tools for CX, marketing, and digital design

-Real-world case studies showing measurable results from AI adoption

-Strategic insight to help move your organisation from AI curiosity to AI capabilityInspiration to reimagine how your team can focus on the moments that matter most

"To me, the key lies in finding the right balance between a structured service plan and the unpredictable nature of human behaviour, to encourage creative problem-solving and improve the overall customer experience. By visualising this, we'll uncover pain points, gains, and huge areas of opportunity."

Bhavesh Vaghela, SVP Product, Technology & Innovation, Collinson

"383 brought a whole set of specific skills that really drove us past the more obvious stuff, to where the real gains could be made. Having a team like 383 – experts who work with our colleagues and our customers to look at the whole process, end-to-end - allowed us to do something that we just couldn’t do by ourselves."

Simon Tattersfield, Chief Operating Officer, VWFS

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