Beyond Points: Transforming Loyalty Through Innovation
It doesn’t matter if you’re a B2B or B2C brand, pretty much everyone will have a loyalty programme in one form or another.
In this event, we’ll be discussing the future of loyalty programmes, focusing on the trends and techniques that will not only increase retention and lifetime value, but also utilising loyalty programmes to act as an acquisition tool.
From hyper-personalisation to social impact, join us to learn how to model your own future of loyalty.
Event details
Zoom
Wednesday 19 February
10 -11am
Our expert host
Karl Randay
Experience Director at 383
Karl is an experienced design leader and specialist in human centred design, with a passion for creating impactful digital experiences.
With a diverse background spanning Fintech to Hospitality, Karl has a strong track record in building and leading design teams, driving product innovation and optimising user experiences.
He has worked with a range of clients from VW and LVMH to The Royal Mint and continues to deliver digital strategies that champion the chaos of human behaviour.
Are you?
A senior digital, tech, or product leader and you are currently being targeted to:
Optimise customer touch points across channels...
Increase customer retention and lifetime value...
Increase engagement and acquisition
Why attend
You will...
Learn what challenges lie ahead in the future of loyalty...
Hear from industry leaders paving the way with their loyalty programmes...
Receive a 10-day action plan for reinvigorating your loyalty programme
So you can
Improve your overall CX...
Increase Customer Lifetime Value...
Acquire your competitor's customers
"To me, the key lies in finding the right balance between a structured service plan and the unpredictable nature of human behaviour, to encourage creative problem-solving and improve the overall customer experience. By visualising this, we'll uncover pain points, gains, and huge areas of opportunity."
Bhavesh Vaghela, SVP Product, Technology & Innovation, Collinson
"383 brought a whole set of specific skills that really drove us past the more obvious stuff, to where the real gains could be made. Having a team like 383 – experts who work with our colleagues and our customers to look at the whole process, end-to-end - allowed us to do something that we just couldn’t do by ourselves."
Simon Tattersfield, Chief Operating Officer, VWFS
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