Service Design Mapping

Service Design Mapping Masterclass

Join us for an interactive, one-hour masterclass where you'll learn how to lead a Service Design Mapping exercise. This will help you simplify the complexities of building a customer experience, streamline your operations, and grow your market share.

Event details

Zoom

Wednesday 27 November

10 -11am

Our event host

Karl Randay

Head of UX and Strategic Design at 383

Karl is an experienced design leader and specialist in human centred design, with a passion for creating impactful digital experiences.

With a diverse background spanning Fintech to Hospitality, Karl has a strong track record in building and leading design teams, driving product innovation and optimising user experiences.

He has worked with a range of clients from VW and LVMH to The Royal Mint and continues to deliver digital strategies that champion the chaos of human behaviour.

Are you?

A senior digital, tech, or product leader and you are currently being targeted to:

Optimise customer touch points across channels...

Resolve silos and handoffs between different departments and subsidiaries...

Enhance customer experience and eliminate discontinuities...

Why attend

You will... learn the core foundations of what our Service Design Mapping framework is...

Hear from industry experts around how Service Design Mapping has benefited their business...

Receive a Service Design Mapping white paper full with tips from senior digital and product leaders...

So you can

Sell more...

Get customers to engage moreIncrease your Customer Lifetime Value...

Automate or streamline your processes...

"To me, the key lies in finding the right balance between a structured service plan and the unpredictable nature of human behaviour, to encourage creative problem-solving and improve the overall customer experience. By visualising this, we'll uncover pain points, gains, and huge areas of opportunity."

Bhavesh Vaghela, SVP Product, Technology & Innovation, Collinson

"383 brought a whole set of specific skills that really drove us past the more obvious stuff, to where the real gains could be made. Having a team like 383 – experts who work with our colleagues and our customers to look at the whole process, end-to-end - allowed us to do something that we just couldn’t do by ourselves."

Simon Tattersfield, Chief Operating Officer, VWFS